Shipping Policy

At Viva Shop, we collaborate with international suppliers who ship products directly to the address provided at the time of purchase.

Delivery Timelines The average delivery time is 5 to 12 business days, depending on the destination. Once payment is confirmed, order processing and dispatch typically take between 1 and 3 business days.

Order Tracking All orders include a tracking code, which will be sent to your email so you can monitor the progress of your delivery.

Partial Shipments If you purchase more than one item, they may be sent in separate packages. In such cases, you will receive a tracking code for each individual shipment.

Customs and Taxes In rare instances, local customs may apply additional fees or taxes. These costs are the sole responsibility of the customer.

Delivery Address Please review your shipping details carefully before finalizing your order. In the event of an incorrect address or the absence of a recipient, the package may be returned to the sender. Any costs associated with a new shipment will be the customer's responsibility.

Customer Support Should you have any questions, our support team is available through our official communication channels. By completing a purchase, the customer automatically agrees to the conditions described herein.